Complaints Handling Procedure

Rubix Finance Ltd is committed to delivering a high standard of service. If you are dissatisfied, we encourage you to tell us so we can investigate and resolve the issue.

How to Make a Complaint

You can contact us using:

Please provide:

• your name and contact details
• a clear description of your complaint
• any relevant account or reference details

Our Complaints Process

We will:

• acknowledge your complaint promptly
• investigate the matter fairly and thoroughly
• keep you informed of progress where appropriate

If your complaint cannot be resolved within 3 business days, we will issue a formal written acknowledgement.

Final Response

We will provide a final response within 8 weeks of receiving your complaint.

This will:

• explain our findings
• outline any actions taken
• confirm whether your complaint has been upheld

Financial Ombudsman Service

If you are not satisfied with our response, or if 8 weeks have passed, you may refer your complaint to the Financial Ombudsman Service:

Website: www.financial-ombudsman.org.uk

We will include full details of how to refer your complaint in our final response.

Your Rights

Making a complaint will not affect your legal rights.